To exercise your right to cancel, please notify us that you wish to cancel your order within 14 days after the day on which you receive your goods.
How to cancel & return: You can cancel & return by
- Sending a notification by email to firstname.lastname@example.org. Please ensure you provide a clear statement of your wish to cancel, your order number, full name, geographical address, details of the goods you wish to cancel, your phone number and email address.
- The returns process will then be automated online; you shall receive a returns link. This will guide you through the returns process for both UK and International orders.
Prior to returning your goods, you must retain and take reasonable care of the goods. Any goods should be returned in their original and unused condition (with original packaging), with all labels and tags still attached. If labels or tags are removed, the goods will be considered used. Any refunds will be made against the original form of tender you used to pay for your order.
For information on your cancellation rights under the Rights of Cancellation (Consumer Contracts Regulations 2013) or further information on the returns process, please refer to our Terms & Conditions
Should you have any queries about our order processes or your order, please contact our Customer Loyalty team who shall be pleased to assist with any questions: