Terms
Terms and Conditions
Order Process for UK & International Orders
1.1 When an order is placed, we request pre-authorisation for the value of the order from your bank/card issuer. We will only take payment once your order is dispatched.
1.2 When your order is placed at the end of the online checkout you will receive an email with details of your order and order number. Please note your order will not be confirmed if the goods are not in stock or if payment is not authorised.
1.3 Your order will be accepted at the point your goods are dispatched, which will be within 3-5 days of the date of your order within the UK and 5-7 days internationally, and will depend on the method of delivery chosen and your location. At this point, a legally binding contract will be created between Goldea Ltd and you.
1.4 We will send you an email notifying you that your goods have been dispatched. At this stage payment will be taken from the card details you have provided.
Returns
2.1 The UK Consumer Contracts Regulations of 2013 gives you the right to cancel your contract with us for certain goods ordered online (subject to the exclusions set out below). You can exercise this legal right to cancel from the date you receive your order.
2.2 To exercise your right to cancel, please notify us that you wish to cancel your contract within 14 days after the day on which you receive your goods.
2.3 How to cancel & return: You can cancel & return by
2.3.1 sending a notification by email to info@goldeahair.com. Please ensure you provide a clear statement of your wish to cancel, your order number, full name, geographical address, details of the goods you wish to cancel, your phone number and email address.
2.3.2 The returns process will then be automated online; you shall receive a returns link. This will guide you through the returns process for both UK and International orders.
2.4 Prior to returning your goods, you must retain and take reasonable care of the goods. Any goods should be returned in their original and unused condition (with original packaging), with all labels and tags still attached. If labels or tags are removed, the goods will be considered used.
Any refunds will be made against the original form of tender you used to pay for your order.
Nature of the Goods and Faulty Goods
3.1 When you buy goods from us you will have certain legal rights known as ‘statutory rights’. These legal rights include a requirement that the goods are of satisfactory quality, are as they were described, and are fit for their purpose. These T&Cs do not affect your statutory rights. If your goods are faulty, you may be entitled to a refund, repair and/or replacement.
3.2 Returns of International Orders are subject to Borderfree’s terms and conditions, which can be found here: https://www.borderfree.com/pages/uk-terms
Payment Methods for Orders
4.1 We accept payment for UK orders in pound sterling and international payments in US Dollars or Euros. We accept payment by most international credit & debit cards.
4.2 If you choose to pay for an item using a payment card with a foreign currency denominated account, the account will still be taken in £ sterling at the conversion rate applied by the relevant payment scheme at the time of processing your order.
4.3 Please note that Goldea does not accept cash or cheques for payments online. If you have any further payment queries, please contact your bank or card issuer.
Pricing Policy
5.1 All prices shown on the Site are final. Prices may change and offers may be withdrawn at any time.
5.2 Although we try to ensure all our pricing displayed on the Site are accurate, errors may occur. If we discover an error in the price of an item you have ordered, we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price, failing which it will be cancelled.
Goods Availability / Information
6.1 Once an item is sold out, it will be taken off the Site and may not be available again. If items you order are out of stock, subject to a delay, or sold at a higher price than shown on your order, we will contact you at the email address or telephone number you provided when placing your order. If we are unable to contact you, we will cancel the part of your order that is unavailable or incorrectly priced and will continue to process any remaining items on your order. All orders are subject to availability. Substitutions will only be made with your prior consent. If a replacement item has a higher price, you will be liable to pay for the difference in price.
6.2 Goods listed on the Site contain a product description detailing any specific conditions relating to each particular product. We will take reasonable care to ensure that the descriptions and photographic representations are accurate and kept up to date. The actual colours that you see on your computer may vary depending on the monitor that you use.
We are therefore unable to guarantee that the product images you see are an accurate representation of the goods.
6.3 Any goods sold at discount prices, as remnants or as substandard will be identified and be stated to be sold as such on the site. Such goods may not be in perfect condition, so please check that they are of a satisfactory quality for their intended use.
6.4 IMPORTANT: please note that during periods of increased demand and lower stock availability, there is an increased risk of items being out of stock. Goldea endeavours to maximise its best-in-class customer service by managing out-of-stock items.
Delivery Information and Timing for UK & International Orders
9.1 Please note that the below delivery information applies only to orders placed online through the site. Unless otherwise stated, any delivery of UK orders will be undertaken by Goldea Ltd and by requesting and paying for delivery, you enter into a contract with Goldea for such delivery.
9.2 The following delivery charges apply to UK addresses:
9.3 Standard Delivery (3 – 5 days) free
• Standard delivery is available within the UK excluding deliveries were the lead times are otherwise indicated within the goods information for each individual item;
9.4 Next Day Delivery, including tracking (Next working day) £5 per order
• Next day delivery is available within the UK for orders placed before 3pm; excluding deliveries were the lead times are otherwise indicated.
• Orders placed before 3pm will be delivered the next working day (Monday to Friday).
• Orders placed after 3pm will be dispatched the next working day.
9.4 International orders
9.4.1 International, tracked delivery (5-7 days) £10 per order
9.5 Goldea has no liability and/or responsibility should local customs authorities confiscate any item ordered, or charge any import duty on such items. The recipient is responsible for paying the duty. We recommend that customers make themselves aware of local charges before ordering.
10. T&Cs re Your Use of the Site
10.1 We may change the Goldea website and correct or update information (including goods information) without notice.
10.2 WE RESERVE THE RIGHT TO VARY THESE T&CS FROM TIME TO TIME WHEN CONSIDERED REASONABLE AND NECESSARY. OUR NEW TERMS WILL BE DISPLAYED ON THE SITE AND BY CONTINUING TO USE AND ACCESS THE SITE FOLLOWING SUCH CHANGES, YOU AGREE TO BE BOUND BY ANY VARIATION MADE. IT IS THE CUSTOMER’S RESPONSIBILITY TO CHECK THESE TERMS AND CONDITIONS FROM TIME TO TIME TO VERIFY SUCH VARIATIONS.
10.3 You may access and use the Site for your personal, non-commercial use. Provided you retain all copyright and proprietary notices, you may:
10.3.1 retrieve and display the content of the Site on a screen;
10.3.2 print copies of the content for your own personal use; and
10.3.3 store the content in electronic form (except that you may not store it on any server or other storage device connected to a network).
10.4 You may not use the Site or its contents: for commercial purposes; for resale purposes including the systematic extraction and/or re-utilisation of any part of the contents of the Site (e.g. item listings, descriptions, prices);
10.4.3 to download (other than page caching) or modify the site, or any portion of it; to interfere with or disrupt any network or website connected to the Site or gain unauthorised access to other computer systems; to interfere with the enjoyment or use of the Site by any other person for any purpose which is unlawful.
10.5 We do not represent or warrant that the material contained in the Site, any of the functions of the Site and the server will operate without interruption or delay or will be error-free, free from defects, viruses or bugs or compatible with any other software or material. The Site is provided “as is”. Accessing the Site is entirely at your own risk.
10.6 You must not transmit through or to the Site any defamatory, threatening, obscene, distressing, harmful or material or material which may infringe upon the rights of others (including intellectual property rights, rights of confidentiality or rights of privacy) or which does not comply with all relevant laws.
10.7 The Site and its content including all text, graphics, logos, button icons, images, data compilations and software used in connection with the Site, is our property and is protected by copyright, trademarks, database rights and other intellectual property rights.
10.8 The Site may include links to third party web sites (“Third Party Site(s)”). You acknowledge and agree that we will not be responsible for the availability of such Third Party Sites and will not be responsible or liable for any content or services available from such Third Party Sites. You should check the privacy statements and terms and conditions of use of Third Party Sites accessible from the Site.
Customer Services
Should you have any queries about our order processes or your order, please contact our Customer Loyalty team on the details below:
Email: info@goldeahair.com